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Shipping & Returns

Shipping Information

Orders will ship in 1-2 business days (excluding weekends and national holidays). Our preferred method shipping is UPS Ground for orders being shipped within the continental United States and UPS for all other orders. Pricing is based on weight and distance. Please call: 1-626-308-3163 for any special shipping requests. We would be happy to email tracking details by request.

Out-of-stock Items

On occasion, we are out of stock on certain items due to demand. Orders with any out of stock items will remain pending until all items are available for shipping, unless otherwise requested by the customer.

Return Information

Please inspect your order carefully. Any defective or incorrect items must be reported to us within 14 days of delivery for credit or exchange. Defective item must be returned with its original packaging and packing slip.

All shipping and handling fees are non-refundable.

If you are not satisfied with your order and would like to return it for a full refund, less shipping, please e-mail: orders@dermovia.com or call: 1-626-308-3163 for a Return Authorization (RA) request within 30 calendar days of the receipt of the product. You will be provided with complete instructions on returning the product. Upon return, credit will be applied back to your original card, if purchased directly from www.dermovia.com.

Please note that DERMOVIA and its authorized affiliates do not permit the return of or offer refunds for:

  1. Products purchased, new or used, from unauthorized distributors or through unauthorized distribution channels.
  2. Products purchased more than 30 days prior.
  3. Packages missing components.
  4. Products returned without a valid itemized receipt.
  5. Shipping charges.

Products returned without an RA (Return Authorization) number will be accepted. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. DERMOVIA does not assume responsibility for lost or stolen product being returned for a refund without an RA number.

Note: DERMOVIA recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to DERMOVIA or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

Call or email us anytime! We’d be happy to hear from you!

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