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Frequently Asked Questions
Shipping & Delivery
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Once your order ships, you’ll receive a tracking number via email to follow your package in real time.
Returns & Exchanges
Contact our customer care team immediately with your order number and photos. We’ll resolve the issue quickly.
We accept unopened and unused products within 30 days of delivery. Please note that masks cannot be returned once opened for hygiene reasons.
Payments & Security
Reach out to our support team via email with your order number. They’ll guide you through the return process.
We accept major credit cards, PayPal, and other secure payment options at checkout.
Products & Usage
Yes, our masks are designed to work with all skin types, including sensitive skin. Each product page lists the key ingredients and their specific benefits.
Our masks are made with medical-grade compression fabric, which enhances ingredient absorption and creates a lifting effect for maximum results.
We recommend 1–2 times per week, depending on your skin’s needs. For targeted concerns, you may use them more frequently.
Yes! All our products are cruelty-free, and most formulas are vegan. Check each product description for details.
Our masks contain enough serum to be used twice. Make sure to place the mask back in its packaging for to use it a second time.
Customer Support & Extras
You can reach us by email or through our contact form. Our team usually responds within 24 hours.
We occasionally offer discounts, and our loyal customers often receive personalized offers.