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SATISFACTION GUARANTEE

At Dermovia, we strive to offer excellence in customer service. We value every customer and sincerely care about your skincare journey. Your experience and satisfaction in our products is our highest priority.

The following are promises we make to you as part of our Satisfaction Guarantee:

  • Free Shipping: We are delighted to offer complimentary shipping for all domestic orders $50+, and International orders $250+
  • Complimentary Samples: Every order includes sample packets to help you discover something new to love—subject to availability
  • Complimentary Skincare Consultations: We would love nothing more than to care for your skin! Not sure which items are best for you? A Dermovia Skincare Specialist is available to help online by chat or by phone: (888) 287-0243.
  • Full Returns and Exchange within 30 days for Domestic Orders on Dermovia.com: We understand skincare is a personal purchase. Sometimes an item doesn’t work for you. We will issue a full refund to your original form of payment if you are not 100% satisfied. For return requests beyond 30 days, please email customercare@dermovia.com for assistance. We also offer product exchanges based on the credit of your return. Please contact us for an exchange.