Shipping policy

Dermovia Shipping Policy

Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and holidays). During high-volume periods or promotions, processing may take slightly longer.

Shipping & Delivery
Shipping times vary by destination and carrier. Once an order ships, delivery timing is handled by the carrier and is outside of our control.

Some orders may ship using carrier handoff services (for example, UPS-to-USPS), which can generate multiple tracking numbers. In these cases, one carrier may handle transit and transfer the package to another carrier for final delivery. Tracking may update separately depending on the carrier.

Tracking
Tracking information is emailed once your order ships. Please allow 24–48 hours for tracking updates after the label is created.

Address Accuracy
Customers are responsible for entering the correct shipping address at checkout. If an order is returned due to an incorrect or incomplete address, reshipping may require an additional shipping fee.

Delivered but Not Received
If tracking shows Delivered but you have not received your package, please:

• Check with household members, neighbors, and any mailroom/front desk or parcel lockers

• Confirm the address used at checkout

• Contact the carrier for additional delivery details

If you still cannot locate your package, contact us within 7 days of the delivery date and we will assist with next steps, including a carrier inquiry when available.

Lost or Stolen Packages
Dermovia is not responsible for packages marked Delivered by the carrier. If you believe your package was stolen, we recommend filing a claim with the carrier and/or a report with local authorities.

Contact
For shipping questions, reach us at: info@dermovia.com