RETURN POLICY
As part of Dermovia's COVID-19 response, beginning January 1, 2021 we are temporarily not accepting any returns or exchanges for any of our products. This includes Lace Your Face, Lace A Peel, and Skin Cycle. All sales are final.
The well-being and health of our customers and employees are our number one priority. We are committed to your safety and working hard to deliver safety to you.
Thank you and stay safe.
Return Information
Please inspect your order carefully. Any defective or incorrect items must be reported to us within 14 days of delivery for credit or exchange. Defective item must be returned with its original packaging and packing slip.
All shipping and handling fees are non-refundable.
If you are not satisfied with your order and would like to return it for a full refund, less shipping, please e-mail: orders@dermovia.com or call: 1-949-379-7237 for a Return Authorization (RA) request within 30 calendar days of the receipt of the product. You will be provided with complete instructions on returning the product. Upon return, credit will be applied back to your original card, if purchased directly from www.dermovia.com.
Please note that DERMOVIA and its authorized affiliates do not permit the return of or offer refunds for:
- Products purchased, new or used, from unauthorized distributors or through unauthorized distribution channels.
- Products purchased more than 30 days prior.
- Packages missing components.
- Products returned without a valid itemized receipt.
- Shipping charges.
Products returned without an RA (Return Authorization) number will be accepted. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. DERMOVIA does not assume responsibility for lost or stolen product being returned for a refund without an RA number.
Note: DERMOVIA recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to DERMOVIA or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.
Call (949) 379-7237 or e-mail us: orders@dermovia.com anytime! We’d be happy to hear from you!
UNITED STATES (USA) RETURNS
Domestic orders in the USA as well as APO/FPO/DPO and U.S. Territories can be returned within 30 days by contacting us for a free return shipping label.
TERMS & CONDITIONS
- Only products purchased on Dermovia.com may be returned.
- Shipping costs and gift wrapping are not eligible for refunds.
- Items purchased from another retailer are not eligible for a refund.
- For an exchange request, email: customercare@dermovia.com.
- Items purchased with a discount or as part of a value set are not eligible for an exchange.
- Items of the same price, excluding any discount, are eligible for an exchange.
- Any products that are nearly empty, tampered and filled with other substances are not refundable.
- Partial sets or bundles are not eligible for a return — only complete sets.
- Items that have been damaged or lost from personal usage—dropped, stolen, spilled, mishandled, etc.—are not refundable.
INTERNATIONAL RETURNS
Please email customercare@dermovia.com for international returns instructions. International return shipping costs are not covered by DERMOVIA.
TERMS & CONDITIONS
- Only products purchased on Dermovia.com may be returned.
- Shipping costs and gift wrapping are not eligible for refunds.
- Items purchased from another retailer are not eligible for a refund.
- Items of the same price, excluding any discount, may be exchanged.
- Items purchased with a discount or as part of a value set are not eligible for an exchange.
- Any products that are nearly empty, or filled, or tampered with other substances are not refundable.
- Partial sets or bundles are not eligible for a return or exchange—only complete sets.
- Items that have been damaged or lost from personal usage—dropped, stolen, spilled, mishandled, etc.—are not refundable.